Frequently Asked Questions
All return claims must be made within 30 days of date of purchase. You must contact American Beauty Supply (Aust.) for authorisation before returning any items/orders to us. The following conditions must be met:
- Items must be unused with all original packaging intact.
- You are liable for any postage costs in returning any items to us.
- Clearance items cannot be returned for exchange or refund.
- You must contact us within 48 hours of receiving your order if any items were damaged in transit. You will be required to supply photo evidence of the damages.
- Refunds and exchanges will exclude the freight cost (paid by you) if your order was under $150.
For exchanges, please refer above and email us to firstname.lastname@example.org for further instructions.
Please allow 1-5 business days for refunds to be processed.
1. Select items, quantity and add to cart
2. Enter in suburb and postcode to calculate shipping cost for the order
3. Enter in details and/or save account details
4. Select payment method on checkout
5. Once payment is made, order is shipped within 48 hours
6. Delivery takes around 1-5 business days depending on location.
You can make a purchase as a guest or you can register for an account so you don’t need to re-enter your details for future orders.
An account verification is required once you have registered an account on our website. Once you have entered your e-mail address in our sign-up page, an e-mail will be sent to you with a link provided. Simply follow the link and your account is verified. You will then be able to change your password or update any account details.
Yes, if you currently:
- Hold an existing qualification on a previous nail, hair or beauty course OR
- Have a tax invoice/enrolment form paid for a nail, hair or beauty course OR
- Operate a nail, hair or beauty salon with a current Business Registration Certifcate (an ABN number is not enough to prove this).
You are entitled to a trade discount on our website if these conditions apply. Please contact email@example.com, and we will get back to you with further instructions.
Please note that all prices within our online store are all retail pricing, intended for the public. To obtain wholesale pricing, please refer to the instructions above.
We accept Visa, Mastercard, Afterpay, PayPal and ZipPay as payment options for our online store. All currency are in AUD and include GST.
Yes, a pick-up option is available on the checkout. We will contact you via text message to confirm pick-up once your order has been processed.
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligible for compensation.
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location and delivery method chosen, though it is usually 1-5 business days. If the order is urgent, we highly recommend choosing the Express Postage option via the checkout page, and we will accomodate by choosing the best and fastest courier service that we offer in your area.
If your order is taking longer than expected and you have double checked on your tracking details to see where your order is, then please refer to our contact details and one of our team can assist you right away. Please allow 1-5 business days for delivery before contacting us.
No, we offer delivery within all areas in Australia only.
Yes, we source our products from local and international reputable distributors.
Most of the products come with manufacturer’s back-to-base warranty. If you require to make a warranty claim with us, please contact us, and provide your order number and futher details of the problem.