Shipping & Returns

SHIPPING
American Beauty Supply (Aust.) is currently shipping within Australia only for online orders.

FREE standard shipping for online orders of non-bulky items over $150* within Australia.
*Some exclusions include: bulky items, over-sized cartons, dangerous goods, some remote rural areas, international countries. Orders for bulky items or dangerous goods may still be sent but may incur additional freight charges. If this is the case, American Beauty Supply (Aust.) will contact you before shipping.

Shipping times usually takes 1-5 business days, but American Beauty Supply (Aust.) is not responsible for our contracted couriers not delivering orders within this time frame.

Our couriers may require a signature upon delivery. If orders are returned to us, a re-delivery fee may apply.

Once an online order is made and payment is accepted, the order cannot be amended or cancelled online. If you require to cancel or make any changes to your order, please call us ASAP before the order is typically processed and shipped out within 1-2 business days.

 

RETURNS, EXCHANGES & REFUNDS
All claims must be made within 14 days of date of purchase. You must contact American Beauty Supply (Aust.) for authorisation before returning any items/orders to us. The following conditions must be met:
– Items must be unused with all original packaging intact.
– You are liable for any postage costs in returning any items to us.
– Clearance items cannot be returned for exchange or refund.
– You must contact us within 48 hours of receiving your order if any items were damaged in transit. You will be required to supply photo evidence of the damages.
– Refunds and exchanges will exclude the freight cost if your order was under $150.

For exchanges, please refer above and contact us for further instructions. You are likely to be required to send the goods back (at your own expense if the original order is below $150), and then place a new order.

Please allow 1-5 business days for refunds to be processed.

 

 

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