Frequently Asked Questions

How do I place an order?
1. Select items, quantity and add to cart
2. Enter in suburb and postcode to calculate shipping cost for the order
3. Enter in details and/or save account details
4. Select payment method on checkout
5. Once payment is made, order is shipped within 48 hours
6. Delivery takes around 1-5 business days depending on location.

Do I need to register before buying?
No, you can make a purchase as a guest or you can register for an account so you don’t need to re-enter your details for future orders.

Do I need to verify my account while registering?
Yes, an account verification is required. Once you have entered your e-mail address in our sign-up page, an e-mail will be sent to you with a link provided. Simply follow the link and your account is verified. You will then be able to change your password or update any account details.

What payment methods do you accept?
We only currently accept Visa or Mastercard. PayPal will be available soon for payment.

Do you deliver to PO Boxes?
Unfortunately, our couriers does not allow us to send to PO Boxes. We will contact you to request for an alternative shipping address if a PO box has been entered on the order.

How long does it take to deliver my order?
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location though it is usually 1-5 business days.

Can I order from outside of Australia?
We currently do not offer international shipping for online orders.

Can I sample any products before purchase?
Please contact us for sample arrangements. We encourage salon owners to visit our showroom in Sydney. From there, we can offer you samples of any product ranges and provide any suggestions or recommendations if necessary.

When will I receive my order?
Once your order is dispatched, you will receive an e-mail notification with your consignment tracking information, this will allow you to track when your order will arrive.

Who will deliver my order to me?
We use a range of reputable carriers including Australia Post, Fastway or Startrack.

Can I track my order online?
Yes, simply enter your consignment number provided for your order and search on the nominated carrier website.

Is my delivery insured against damage or loss?
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligible for compensation.

What can I do if the delivery seems to be taking too long?
Once you have checked the tracking details to see where your order is, please refer to our contact details so one of our team can assist you right away. Please allow 1-5 business days for delivery before contacting us.

Are all prices in AUD currency?
All prices are in AUD and include GST.

Are your products genuine?
Yes, we source our products from local and international reputable distributors.

Where are you located?
Our showroom and warehouse facility is located at Units 1-2, 169-173 Hume Highway, Lansvale, New South Wales 2166. We are less than 5 minutes from Cabramatta Railway Station or 45 minutes from Sydney CBD by car.

Where do you ship your products from?
We ship all our products and orders directly from our warehouse facility in Lansvale.

If I need to return something, what do I do?
Please refer to our returns process for further information.

Can I cancel my order?
Yes, please contact us within 24 hours after placing your order.

Why can’t I add a product to cart?
The product could either be out of stock or a bulky item that cannot be purchased from our online store. Please contact us if you would like to purchase any bulky items.

What is the difference between bulky and non-bulky items?
A non-bulky item can be purchased and be delivered from our online store regardless on amount and quantity.

A bulky item can only be viewed on our online store and cannot be added to the cart or purchased online. To purchase any bulky items, please contact us for a separate order arrangement.

The item I’ve ordered isn’t what I wanted or expected. Can I send it back or exchange it?
Yes, if the goods are not yet opened or used. Please refer to our returns and exchanges policy area for the exchange process.

Do your products come with a warranty?
Yes, most of the products come with manufacturer’s back-to-base warranty.

If I need to make a warranty claim, what do I do?
You will need to contact us and provide a copy of your invoice for us to process a claim.

I can’t find an answer to what I’m looking for:
Simply call us on (02) 9726 4006 or e-mail to us on online@americanbeauty.com.au, and we will help resolve any questions or concerns.

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