How do I place an order?
1. Select items, quantity and add to cart
2. Enter in suburb and postcode to calculate shipping cost for the order
3. Enter in details and/or save account details
4. Select payment method on checkout
5. Once payment is made, order is shipped within 48 hours
6. Delivery takes around 1-5 business days depending on location.
Do I need to verify my account while registering?
Yes, an account verification is required. Once you have entered your e-mail address in our sign-up page, an e-mail will be sent to you with a link provided. Simply follow the link and your account is verified. You will then be able to change your password or update any account details.
Do you deliver to PO Boxes?
Unfortunately, our couriers does not allow us to send to PO Boxes. We will contact you to request for an alternative shipping address if a PO box has been entered on the order.
How long does it take to deliver my order?
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location though it is usually 1-5 business days.
When will I receive my order?
Once your order is dispatched, you will receive an e-mail notification with your consignment tracking information, this will allow you to track when your order will arrive.
Is my delivery insured against damage or loss?
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligible for compensation.
Where are you located?
Our showroom and warehouse facility is located at Units 1-2, 169-173 Hume Highway, Lansvale, New South Wales 2166. We are less than 5 minutes from Cabramatta Railway Station or 45 minutes from Sydney CBD by car.
Why can't I add a product to cart?
The product could either be out of stock or a bulky item that cannot be purchased from our online store. Please contact us if you would like to purchase any bulky items.
What is the difference between bulky and non-bulky items?
A non-bulky item can be purchased and be delivered from our online store regardless on amount and quantity.
A bulky item can only be viewed on our online store and cannot be added to the cart or purchased online. To purchase any bulky items, please contact us for a separate order arrangement.