✈ Free domestic shipping on all orders over $150*

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

1. Select items, quantity and add to cart
2. Enter in suburb and postcode to calculate shipping cost for the order
3. Enter in details and/or save account details
4. Select payment method on checkout
5. Once payment is made, order is shipped within 48 hours
6. Delivery takes around 1-5 business days depending on location.

No, you can make a purchase as a guest or you can register for an account so you don’t need to re-enter your details for future orders.
 
Yes, an account verification is required. Once you have entered your e-mail address in our sign-up page, an e-mail will be sent to you with a link provided. Simply follow the link and your account is verified. You will then be able to change your password or update any account details.
 
Yes, please e-mail us to online@americanbeauty.com.au with a copy of your previous qualification or enrollment form relevant to a nail or beauty course attached. Once approved, we will advise instructions on how to obtain your trade price through our website.
 
We only currently accept Visa or Mastercard. PayPal will be available soon for payment.
 
Unfortunately, our couriers does not allow us to send to PO Boxes. We will contact you to request for an alternative shipping address if a PO box has been entered on the order.
 
Yes, a pick-up option is available on the checkout. We will contact you to confirm pick-up availability once your order has been processed.
 
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location though it is usually 1-5 business days.
 
We currently do not offer international shipping for online orders.
 
Once your order is dispatched, you will receive an e-mail notification with your consignment tracking information, this will allow you to track when your order will arrive.
 
We use a range of reputable carriers including Australia Post, Fastway or Startrack.
 
Yes, simply enter your consignment number provided for your order and search on the nominated carrier website.
 
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligible for compensation.
 
Once you have checked the tracking details to see where your order is, please refer to our contact details so one of our team can assist you right away. Please allow 1-5 business days for delivery before contacting us.
 
All prices are in AUD and include GST.
 
Yes, we source our products from local and international reputable distributors.
 
We ship all our products and orders directly from our warehouse facility in Lansvale.
 
Our showroom and warehouse facility is located at Units 1-2, 169-173 Hume Highway, Lansvale, New South Wales 2166. We are less than 5 minutes from Cabramatta Railway Station or 45 minutes from Sydney CBD by car.
 
The product could either be out of stock or a bulky item that cannot be purchased from our online store. Please contact us if you would like to purchase any bulky items.
 

A non-bulky item can be purchased and be delivered from our online store regardless on amount and quantity.

A bulky item can only be viewed on our online store and cannot be added to the cart or purchased online. To purchase any bulky items, please contact us for a separate order arrangement.

Yes, most of the products come with manufacturer’s back-to-base warranty.
 
You will need to contact us and provide a copy of your invoice for us to process a claim.
 
Simply call us on (02) 9726 4006 or e-mail to us on online@americanbeauty.com.au, and we will help resolve any questions
 
If you need to swap an item

Returns and Exchanges

All claims must be made within 14 days of date of purchase. You must contact American Beauty Supply (Aust.) for authorisation before returning any items/orders to us. The following conditions must be met:

  1. Items must be unused with all original packaging intact.
  2. You are liable for any postage costs in returning any items to us.
  3. Clearance items cannot be returned for exchange or refund.
  4. You must contact us within 48 hours of receiving your order if any items were damaged in transit. You will be required to supply photo evidence of the damages.
  5. Refunds and exchanges will exclude the freight cost if your order was under $150.

For exchanges, please refer above and contact us for further instructions. You are likely to be required to send the goods back (at your own expense if the original order is below $150), and then place a new order.

Please allow 1-5 business days for refunds to be processed.

Yes, if the goods are not yet opened or used. Please refer to our returns and exchanges policy area for the exchange process.
 

Free Domestic Shipping

On all orders over $150*

Easy 30 days returns

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